MTWAFIQ CoE is a remote AI-Enabled Center of Excellence. It does what a business excellence department does in any enterprise — process, governance, risk and compliance, requirements, strategy, optimisation and transformation programmes — without you building one. For small and medium businesses, it also gets financing requests lender-ready.
In the order a transformation runs — set up, direct, design, decide, deliver — and, for small and medium businesses, fund. Pick one service or run them all, each delivered remotely by MTWAFIQ.
One isolated workspace per client, with its own users, roles and logo. Owner, client admin, member and viewer roles decide who sees and changes what.
Share policies, procedures and process files for review. Files stay in your own SharePoint or Google Drive — the CoE keeps only the link, comments, versions and review status.
Strategy refresh, market research and benchmarking against peers and reference models — turned into objectives, KPIs and an initiative portfolio you can run.
One obligations register for SAMA, NCA, PDPL, CMA and Shariah-governance requirements, mapped to the controls and process steps that meet them. Risks are scored before and after controls, controls are tested, and every gap becomes an owned action — with the evidence ready for the regulator, the auditor and the board.
Process mapping As-Is and To-Be, reengineering on the MTWAFIQ 11-phase BPR method, process simulation, process mining and process intelligence — simplify before you automate, so no broken process gets automated.
Picks up where reengineering ends: every To-Be step that needs automation, a system change, an API integration or new development becomes a clear business requirement — user stories, acceptance criteria and priorities, traced to the process step, the control and the KPI it serves.
SLAs designed for the whole system, not for each department: we optimise the end-to-end promise to the customer, benchmark it against industry peers, then turn it into internal OLAs, vendor contracts and one SLA report everyone trusts.
An optimisation model that finds the best mix of processes, projects and resources for your budget, capacity and must-do rules — and shows what you give up with each choice.
We run your operations or digital transformation programme remotely: governance, PMO cadence, risks and issues, benefits tracking and steering-committee packs.
For small and medium businesses that need a bank or financing company to say yes. Evidence is logged and classified, readiness is scored criterion by criterion, and every deliverable is quality-scored and released only after approval — then a partner licensed by the Saudi Central Bank (SAMA) connects the file with lenders. The lender decides; MTWAFIQ does not lend, broker or promise approval.
All ten CoE services, one demo each — plus the shared team wallboard inside Process and Programme office — running in your browser on illustrative data from the fictional Al-Qimma Bank and a fictional SME.
How the CoE platform is designed for banks and regulated corporates.
Documents live in your SharePoint or Google Drive. The CoE stores links, comments and review status — never the file itself.
Each client has an isolated workspace, users and data. Nothing is shared between clients.
Owner, client admin, member and viewer. Your admin decides who joins and what they can change.
Optimisation, simulation and analytics run inside the platform — no external AI service reads your data.
A short call and the 5-minute checklist show where it hurts and which CoE services fit first.
One workspace, one process area, a small team — pre-loaded with MTWAFIQ reference processes, a 42-KPI library and a sample portfolio to learn from and adapt. We agree the goal, the measures and the review date up front.
Your remote business excellence department: services on demand, one monthly rhythm, results in your steering pack.
Choose the services you are interested in. We reply with a pilot proposal — no payment, no commitment.
