MTWAFIQ CX · Banking Operations
The Operations Pool — 555 processes
Three steps from the whole bank to the process you run: pick an operations stage (L1), a department (L2) and a unit (L3). Then tick up to six processes and dive in — each one races across the pool with its own activities, decisions, queues and takt clock.
L0 · Bank value chain
1
L1 · Operations value chain
2
L2 · Operations departments
Eleven departments, five or six units each. Press again to clear.
3
L3 · Units
Each unit owns seven to twelve processes.
In the pool
ActivityDecisionCustomer3QueueSlower than taktRework loop
Bottleneck advisor
The catalogue is an illustrative MTWAFIQ reference model set in the fictional Al-Qimma Bank. Each process gets generated steps from its type (onboard, originate, service, transact, reconcile, control, resolve) with cycle times, people, first-pass yield and one planted bottleneck — for learning, not benchmarking.